Shipping policy

Shipping Policy

Last Updated: July 2026

At Loff Studio™, we are committed to delivering your order safely and as quickly as possible.

Shipping Areas

We currently ship exclusively within South Africa.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods or peak seasons, processing times may be slightly longer.

Delivery Time

Once your order has been dispatched, estimated delivery is:

8–11 business days

Delivery times are estimates only and begin once your order has been shipped, not from the date the order is placed.

Courier Partner

All orders are shipped using Aramex Store-to-Door or another trusted courier partner selected by Loff Studio™ where necessary.

Tracking information will be provided once your order has been dispatched.

Delivery Delays

While we make every effort to ensure your order arrives within the estimated timeframe, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays
  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Customs or regulatory inspections (where applicable)
  • Remote delivery locations
  • Force majeure events

Loff Studio™ is not responsible for delays caused by third-party courier services or events beyond our reasonable control.

We are not liable for any indirect, incidental, or consequential losses arising from delivery delays.

Nothing in this Shipping Policy limits any rights you may have under the Consumer Protection Act, 68 of 2008.

Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information provided is complete and accurate.

If an incorrect address is supplied:

  • Additional shipping fees may apply.
  • Delivery times may increase.
  • Loff Studio™ cannot guarantee successful delivery.

If an order is returned to us because of an incorrect address or failed delivery attempts, the customer may be responsible for the cost of re-shipping the order.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number.

If you have not received tracking information within a reasonable time after placing your order, please contact us.

Lost or Damaged Parcels

If your parcel arrives visibly damaged or appears to be lost during transit, please notify us within 7 days of the expected delivery date.

We will work with Aramex to investigate the matter and, where appropriate, arrange a replacement or refund in accordance with South African consumer law.

Shipping Fees

Shipping costs will be displayed during checkout before payment is completed.

From time to time, Loff Studio™ may offer free shipping promotions, which will be subject to specific promotional terms.

Contact Us

For any shipping enquiries, please contact:

Loff Studio™

Email: support@loffstudio.co.za (replace if different)

Website: www.loffstudio.co.za